Step 1:
Question: Are all the lights on the DSL modem on?
Yes:
Un-plug the DSL modem power for 15 seconds, then plug it back in. Wait for all lights to come
on then try your Internet connection again. If it is not working still, then go to
next step.
No:
Un-plug the DSL modem power for 15 seconds, then plug it back in. Wait for all lights to come
on then try your Internet connection again. If any of the lights are still blinking or are off,
then call 1-888-391-1234, and select the option for first time install.
Step 2:
Question: Is your computer properly configured with the DSL settings?
Yes:
Go to the next step.
No:
You may need to contact out support department to get your settings. You may also use the our
help guides on configuring DSL to help you configure your
computer for DSL.
Step 3:
Question: Have you rebooted the computer?
Yes:
Go to the next step.
No:
Reboot the computer, then try your Internet connection again.
Step 4:
Question: Are you on a network, using a hub, router, or other networking devices?
Yes:
Try troubleshooting your network, make sure all the cables are plugged in and if using a router,
that it is properly configured. If you have a network administrator please contact them first. If
you are still unable to solve the problem please call 1-877-546-5345.
No:
Go to the next step.
Step 5:
Question: Do you have an internet connection now?
Yes:
Your DSL is working properly. If you have questions feel free to contact us.
No:
If you are still unable to solve the problem please call 1-877-546-5345.
