Q: What will happen to
the voice features on an existing phone line?
A: Once DSL is determined to be available for your existing
phone line, all features currently offered on the line will
applications work with DSL?
A: High-speed Internet access, remote LAN access, File
Transfer and e-mail applications work well with DSL. For more
complete information on business applications, click here. And
to find out about residential applications, click here.
limitations or restrictions are there for DSL?
A: The DSL end-user must be located within three cable miles
of a DSL-equipped serving office in order for DSL to operate
effectively. This distance will vary depending on the specific
type and condition of the telephone line.
Q: How much will DSL
A: Please see our Residential Pricing &
Packages or our Business Pricing & Packages.
Q: Can I use multiple
computers on one DSL connection?
A: Yes, because the DSL modem has an Ethernet 10 Base T
interface. All you'll need is an inexpensive Ethernet hub or
router and ethernet cable, which is available at most retail
outlets, and you can connect all the computers in your home or
office to the one DSL modem. Keep in mind that with additional
computers on a hub, they will require additional IP
addresses, which have an additional charge.
Q: Does it matter
what Operating System I use: Windows 9x, ME, 2K,XP, Linux,
A: Our DSL service will work with any Operating System that
supports Ethernet Networking, including any operating systems
listed. Please see your Operating System instructions or
consult the manufacturer of the Operating System for details.
Also, you should always verify PC requirements with us when
you sign up.
Q: Will it
affect my service if my area code changes?
A: No, when your area code changes, the physical copper line
that runs from your home to a Verizon or ATT switch in the Central
Office isn't disturbed and neither is DSL.
Q: What is the
approximate installation time after I order DSL?
A: In most cases, the installation time is approximately 1-2
on the phone company availability. Also keep in mind that the
amount of time can vary, especially if extra work must be
performed to condition your line. Your sales representative
can help you determine an approximate time of your
Q: How come I can't get
A: Phone Companies are deploying DSL as rapidly as possible.
Since demand is greater than supply at this time, they have to
take into account many factors when deciding where DSL will be
available -- two of which include customer demand on a
geographical basis and which facilities are physically capable
of providing DSL.
How can I find out
if DSL is available in my area?
A: Click here to see if you can
take advantage of DSL.
Still have Questions? Contact us now! You can call
us or e-mail us. Click here
for contact information.