Q: What will happen to the voice features on an existing phone line? 
A: Once DSL is determined to be available for your existing phone line, all features currently offered on the line will remain intact.

Q: Which applications work with DSL? 
A: High-speed Internet access, remote LAN access, File Transfer and e-mail applications work well with DSL. For more complete information on business applications, click here. And to find out about residential applications, click here.

Q: What limitations or restrictions are there for DSL?
A: The DSL end-user must be located within three cable miles of a DSL-equipped serving office in order for DSL to operate effectively. This distance will vary depending on the specific type and condition of the telephone line.

Q: How much will DSL cost? 
A: Please see our Residential Pricing & Packages or our Business Pricing & Packages.

Q: Can I use multiple computers on one DSL connection? 
A: Yes, because the DSL modem has an Ethernet 10 Base T interface. All you'll need is an inexpensive Ethernet hub or router and ethernet cable, which is available at most retail outlets, and you can connect all the computers in your home or office to the one DSL modem. Keep in mind that with additional computers on a hub, they will require additional IP addresses, which have an additional charge.

Q: Does it matter what Operating System I use: Windows 9x, ME, 2K,XP, Linux, or Macintosh? 
A: Our DSL service will work with any Operating System that supports Ethernet Networking, including any operating systems listed. Please see your Operating System instructions or consult the manufacturer of the Operating System for details. Also, you should always verify PC requirements with us when you sign up.

Q: Will it affect my service if my area code changes? 
A: No, when your area code changes, the physical copper line that runs from your home to a Verizon or ATT switch in the Central Office isn't disturbed and neither is DSL.

Q: What is the approximate installation time after I order DSL? 
A: In most cases, the installation time is approximately 1-2 weeks, depending on the phone company availability. Also keep in mind that the amount of time can vary, especially if extra work must be performed to condition your line. Your sales representative can help you determine an approximate time of your installation.

Q: How come I can't get DSL? 
A: Phone Companies are deploying DSL as rapidly as possible. Since demand is greater than supply at this time, they have to take into account many factors when deciding where DSL will be available -- two of which include customer demand on a geographical basis and which facilities are physically capable of providing DSL.

Q: How can I find out if DSL is available in my area? 
A: Click here to see if you can take advantage of DSL.

Still have Questions? Contact us now! You can call us or e-mail us. Click here for contact information.