How do I setup my dial-up connection?
You may find information on setting up your dial-up connection by clicking here. You will find
instructions on setting up your dial-up connection on several platforms.
I am connected to linkline using a dial-up connection, now what?
Once you are connected to linkLINE, then you are connected to the internet. Therefore you can
perform any of the task that you would when connected to the internet, such as browsing website
with Internet Explorer or Netscape, getting e-mail, and using several other online applications.
How do I know if my access number is local?
Usually the only sure way to tell if an access number is local is to call your Operator by
dialing zero. While linkLINE makes every attempt to maintain an accurate database of numbers,
mistakes do happen. linkLINE will not be responsible for long-distance charges.
Can I setup dial-up on 2 (or more) computers in my home?
Yes you may, however only one computer can be connected to the internet at a time. You may
add another dial-up session if it is necessary for both computers to be on at the same time.
Adding additional dial-up sessions allow multiple logons with one account/username.
Does my DSL come with dial-up too?
Unfortunately, there is a separate charge for a dial up connection as well as DSL. It is a
reduced cost, and is $9.95 additional per month. This gives you all the features that our
dial-up service offers. To add a dial-up session you your account click here.
Not all areas use *70 to disable call waiting so if *70 does not work for you, contact
your local telephone company for the correct code.
Note that call waiting will always turn back on after you disconnect from linkLINE.
How do I disconnect?
If you are using a Windows platform, to disconnect from linkLINE you would double click the
tiny picture of the computers on the Windows task bar next to the clock. Then click 'Disconnect'.
What do I do if I am getting an error that says to check my username
and password?
Usually it is because you have typed in the incorrect password or username. These are case
sensitive so you must make sure that you type them in correctly, and with the correct case.
Make sure your CAPS LOCK isn't on. Try re-typing in the information then try again.
If you are traveling or the access number ends in 0155, then you may want to try typing
your username in this format:
username@linkline.com
Another possible reason may be because your account is deactivated. If you tried the previous
steps, and still cannot get online, then please call our support department to make sure that
your account is not deactivated.
What do I do if I get an error that says there is no dial tone or
the modem is no connected?
Usually if you get this error it is because someone is using the phone, or the phone is off the
hook on the line you are trying to dial out on. If that is not the case, then try checking the
phone lines to make sure they are all connected and in tact. For more information on this error,
click here to go to our troubleshooting section.
What do I do if I am getting a busy signal?
Make sure you are dialing the correct number. If that is the case determine if it is a fast busy
signal or slow busy signal. Fast busy signals usually mean that you have the incorrect number or
it is not functioning. In this case you will want to contact our support department. If it is a
slow busy signal, then please report it to us. In your report we need the following information:
The exact number you are calling from. This is important. The ILEC and CLEC need to match
the call in their switch logs. We don't need this number for any other purpose.
The number your calling into.
Actual time of problem.
Type of response when you get when you call manually, using a phone, do you hear fast busy
or a recording.
Send this information to busy@linkline.com.
In the mean time you may check to see if there is another access number available in your area.
Click here to see a list of access
numbers.
The exact number you are calling from. This is important. The ILEC and CLEC need to match
the call in their switch logs. We don't need this number for any other purpose.
The number your calling into.
Actual time of problem.
Type of response when you get when you call manually, using a phone, do you hear fast busy
or a recording.
Send this information to busy@linkline.com.
In the mean time you may check to see if there is another access number available in your area.
Click here to see a list of access numbers.
Can linkLINE's support staff help me install my modem?
Unfortunately, linkLINE support cannot assist with hardware issue due to certain policies an other
restrictions. You will have to contact your computer vendor or manufacturer.
Why can't I ever connect at 56K?
It is actually impossible to connect at 56,000kbs, or 56K. This is because the FCC has regulated it.
Usual and good connect speed range between 47000kbs and 54,000kbs. If you are obtaining speeds
within that parameter then you connecting at normal speeds.
Why are my connection speeds so slow?
It really depends on several factors, such as noise in the line, your modem drivers, your modem in
general, and several others. There is such thing as good and bad modems. Some modems claim to be
great, but may not be very compatible with many ISPs upgraded equipment.
If you live in a rural area, or desert areas, perhaps the phone lines aren't in the best conditions.
If you suspect the phone lines, then you can contact your phone company by dialing '611' on your
phone to reach your phone companies repair department.
