On-Site Service Plan
linkLINE Communications Inc. computers come with a three
year on site warranty at no charge. This covers all related
items such as keyboards, mice, monitors, and speakers.
Custom Boot Screen
All linkLINE Communications Inc. computers boot into a
screen that displays District identification information.
One Strike Policy
All linkLINE Communications Inc. computers come with our
industry leading One Strike policy. During the first ninety
days after the sale, if a linkLINE Communications Inc.
technician fails to fix the problem on the first visit, or
if a computer exhibits more than one problem, it will be
replaced with a new computer.
Three Strike Policy
All linkLINE Communications Inc. computers come with our
exclusive Three Strikes policy. If a linkLINE Communications
Inc. technician fails to fix a problem on the third visit
during the three-year warranty period, the failing computer
will be replaced with a new unit.
Local Technician
linkLINE Communications Inc. provides a local dedicated
technician for all service/warranty support. In addition to
warranty service, this technician is available to you for
related support items, new computer installation, and other
special projects.
New System Installation
New system installation is provided at no charge.
Hardware Training and Certification Program
linkLINE Communications Inc. offers certified hardware
training for district technicians. Upon completion of the
hardware certification program, and with annual updates,
district may qualify for an agreement that will allow
linkLINE Communications Inc. to pay the district for all
hardware repairs on linkLINE Communications Inc. computers
during the warranty period.
Custom Software Load
linkLINE Communications Inc. will pre-load hard drives at
our factory with your organization's software applications,
O/S, and network settings. (Proof of software purchase
required)
Employee Purchase Program
linkLINE Communications Inc. extends all education and
government pricing discounts to district employees.
Property/Inventory Tags
linkLINE Communications Inc. will apply your property tags
and track with linkLINE Communications Inc. serial numbers
Multiple Shipping Addresses
linkLINE Communications Inc. will schedule and implement
multiple ship addresses at no additional charge.
Demonstration Equipment
All linkLINE Communications Inc. hardware is available
for demonstration and evaluation.
30 Day Money Back Guarantee
There is no restock fee on items returned before 30
days.
Internet Website for Sales and Support
Our website offers frequently updated pricing and detailed specifications
for all current products.
Web Based Dispatch
Service technicians are dispatched via our online
Problem Resolution System.
This enables linkLINE to rapidly and efficiently resolve problems and
communicate the solution for the highest level of customer
satisfaction.
Monthly Price Updates
Our publicly published pricing guide assures competitive
pricing in a volatile market.
Industry Standard Architecture
After subjecting large numbers of computer components to
exhaustive tests, linkLINE Communications Inc.’ engineers
select only those non-proprietary components that provide a
balanced system aimed at serving today’s demanding office
automation needs without compromising expansion or the
ability to upgrade performance.
Component Consistency
linkLINE Communications Inc. recognizes the need to
standardize parts and drivers and therefore does not change
components without a compelling technical reason. If the
district orders a particular item, the components will be
the same from shipment to shipment.